When you first arrive at the clinic you may be asked to complete a registration form to make sure we have all your correct contact details.
You will be called in by your physiotherapist who will introduce themselves. You will then be asked a number of questions about you condition and your general health.
Following this we will perfom an assessment to look at the way you move, assess your joint mobility and muscle strength, balance and other tests.
It is important that the physiotherapist can view the painful area and possibly areas where the pain can be referred from. For example, if you have pain in the back of your leg, we may need to assess your lower back. It is advisable that you wear suitable underwear and perhaps bring a pair of shorts or a vest top to put on, if needed.
After the assessment is complete your physiotherapist will then discuss their finding and recommendations and together you will come up with a treatment plan. There will be the opportunity to ask any questions you may have.
You can also ask for a chaperone at any time during your sessions. This could be another clinician, the clinic receptionist or family/friend that comes with you to the appointment. We can’t guarantee there will always be a member of clinic staff available at your appointment time, so it would be best if you call ahead to check. If you arrive and no-one is available, we can re-schedule your appointment to another time.
We always want you to feel comfortable during your sessions so at any time, you can change your mind about undressing or ask for a chaperone to accompany you.
Booking is easy with our online system, or alternatively please Contact Us.
Please bring any relevant medical letters, scan results (if available) and a list of medications. Wear comfortable clothing that allows us to assess the area you’re coming in for—shorts or a vest top can be helpful depending on the body part.
Not at all. You can self-refer directly to us.
If you’re using private health insurance, you will need to have spoken to them, to get an authorisation code for treatment. Without this you will be charged our normal self-paying patient fees.
Your first appointment will usually last up to 45 minutes, or 60 minutes if you’ve opted for the longer appointment. We’ll take time to listen to your story, understand your symptoms, carry out a physical assessment, and start treatment if appropriate. You’ll leave with a clear plan and feel empowered with knowledge about your condition.
Life happens—we get it. Just give us at least 24 hours’ notice if you need to cancel or move your appointment. This allows us to offer the slot to someone else. Late cancellations or missed appointments will incur a charge.
We have on-site parking available, and the clinic is fully accessible for wheelchair users or those with mobility challenges. If you need any additional support before your visit, just call our reception team—they’ll be happy to help.
Yes, of course. You’re very welcome to bring a friend, partner, or family member if it helps you feel more comfortable. If you would prefer a chaperone provided by the clinic, just let us know when booking—we’re happy to arrange that for you. Your comfort, dignity, and privacy are really important to us. You can ask for a chaperone at any stage of your treatment.
That’s absolutely okay. Your comfort and boundaries will always be respected. While we sometimes ask patients to remove certain items of clothing to fully assess a joint or movement, we’ll always explain why and check that you’re happy to do so. If you’d prefer not to undress, we can adapt the assessment—your physiotherapist will work with you to find the best approach without compromising your care.
At the end of your initial session, your physiotherapist will explain your diagnosis (if clear), outline a personalised treatment plan, and discuss how many sessions may be needed. You’ll usually be given some exercises or advice to get started at home.
If we think further investigations or onward referral are needed, we’ll guide you through your options. We’re here to support you every step of the way.
We often have work experience and physiotherapy students on placement with us. We feel it’s important to train our next generation of physiotherapists, to help us when we age!
They will always be fully supervised but if you’d prefer not to be seen by a student please let us know when you book your appointment. It won’t affect the treatment you receive.
We try and keep to the forefront of medical technology. We use the Jane app for documenting our clinical notes (as well as online booking, diary management and invoicing). We also use AI transcription software, Heidi to allow us to spend more time with the patient. You will be asked for your consent the first time we use this software.
Both these systems are fully GDPR compliant.
