From the 1st August 2024 we will no longer be processing payments through BUPA for initial assessments. If you’re currently having treatment with us, we will continue to process your follow-up appointments until 16th September to allow you to complete your sessions.
We have had to make this difficult decision for a number of reasons.
1. BUPA has not increased our treatment fees for more than 9 years, and refuse to discuss any change with us
2. There is a large amount of admin and chasing of payments that BUPA require us to do
3 As a provider trying to contact them, they never reply to any of our emails and it takes 45 minutes to speak to anyone on our ‘dedicated provider line’
Our clinicians work really hard, regularly updating their skills and knowledge and I believe provide high quality, expert care and they deserve to be paid appropriately for this.
In addition, clinic costs (rent, insurance, consumables, electricity etc) have significantly increased over the last 2-3 years, and we currently make a loss when seeing BUPA patients.
Many physiotherapists and doctors have made similar decisions around BUPA both in Cambridge and nationally. They request patients self-pay the clinics treatment fees, provide a receipt and this can be claimed back from BUPA. They have been doing this for a number of years with no issues. If you’re unsure you should check with BUPA beforehand.
I have contacted BUPA on 2 occasions to let them know of our decision, but they have not replied!